Introduction
Verdant Rain Culinary Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website verdant-rain.com or use our services.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in various ways. The information we may collect includes:
- Personal Data: Name, email address, postal address and other contact information you voluntarily provide when completing forms on our website or booking services
- Dietary and Health Information: Information about allergies, dietary restrictions or health conditions relevant to our culinary services
- Payment Information: Financial account information necessary to process payments (handled by secure third-party processors)
- Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages viewed and time spent on pages
How We Use Your Information
We use the information we collect to:
- Provide, operate and maintain our services
- Process your bookings and transactions
- Communicate with you about services, enquiries and updates
- Customise our services to meet your dietary needs and preferences
- Improve our website and services based on usage patterns
- Send you marketing communications (with your consent)
- Comply with legal obligations
Legal Basis for Processing
Under UK data protection law, we must have a legal basis to process your personal data. Our legal bases include:
- Contract: Processing necessary to fulfil our contractual obligations to you
- Legitimate Interests: Processing necessary for our legitimate business interests
- Consent: Processing based on your explicit consent
- Legal Obligation: Processing necessary to comply with legal requirements
Sharing Your Information
We may share your information with:
- Service Providers: Third parties who perform services on our behalf, such as payment processing and email delivery
- Suppliers: Ingredient suppliers when necessary to fulfil dietary requirements for your booking
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain:
- Booking records: 7 years for accounting purposes
- Marketing preferences: Until you withdraw consent
- Website usage data: 26 months
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Verdant Rain Culinary Services
47 Rosemary Lane
Cirencester, Gloucestershire
GL7 2PQ
Email: [email protected]